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Health and personal injury

Health and personal injury

Helping injury clients secure a better tomorrow

A better quality of life, better medical care and more peace of mind.

Money can’t ease the pain of those who’ve suffered a life-changing injury. Or reduce the anguish felt by their families.

What it can do is ensure a better quality of life, better medical care and more peace of mind. The peace of mind that comes from knowing a compensation payment will last long into the future whilst funding the best care, rehab and mental health services for the client.

Perpetual’s Health and Personal Injury team understand the importance of personal attention. Our financial advisers and trust managers coordinate a whole range of services to make life better for clients and their families.

That includes financial advice - from tax and superannuation strategies to cash flow and compensation payout management - to make sure clients receive the best possible care over the longest timeframe. And the practical but vital services that make a difference every day – including looking after regular household, medical and care bills and managing care providers.

 

Client stories

Looking after our client’s finances and wellbeing

For many years Perpetual has assisted people who have suffered a serious injury. We begin by talking to clients (and their families and advisers) to understand their unique situation and start a strong long-term relationship. We then apply our trustee experience and financial expertise to address the client’s individual needs and work with their solicitors and other professional and medical advisers – including medical teams, carers and therapists - to achieve the best result.

All-in-one: Looking after our client’s finances and wellbeing

Personal injury clients need a long-term relationship that’s built on trust and a holistic view of their needs. At Perpetual, we help personal injury clients with big issues such as buying a house or investing in medical technology (See Carlos’ story). But we also help with everyday matters – paying bills, maintaining a home - because we understand that sometimes the small things mean the most.

Whether you’re the recipient of a compensation payment or responsible for someone who’s been injured, choosing the right professional partner can help you to set the foundations to create long-term financial security. We can invest assets, advise on tax and super strategies, assist with budgeting and cash flow management, manage day-to-day financial tasks such as paying bills and ensuring carers and dependents are considered in investment and estate planning strategies.

Perpetual’s comprehensive suite of services for personal injury clients.

Our services

Your health and personal injury team

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Will Johnston
Senior Financial Adviser, NSW
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Scott Hayward
Senior Financial Adviser, QLD
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Tjay Ratnawardana
Senior Financial Adviser, WA
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Rachelle Arranz
Senior Financial Adviser
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Andrew Parker
Partner, Private Clients SA
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Tony Mastromanno
Partner, VIC
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Cameron Baker
Trustee Services State Manager – Health and Personal Injury, NSW
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Catherine Katoa
Client Relationship Manager
Will Johnston
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Will Johnston

Senior Financial Adviser, NSW
Bio

Will is a Senior Financial Adviser at Perpetual in NSW, where he focuses on preparing and delivering high-quality financial advice to high-net-worth individuals and families. With more than 18 years’ experience in financial advice, including over a decade at Perpetual and prior experience at a boutique accounting firm, Will brings deep expertise and a strong technical foundation to his clients.

Will’s client-centric philosophy means he invests the time to understand each client’s personal circumstances, goals and challenges. He often assists clients during major changes in their lives, such as illness, injury or changing life stages, that affect their ability to manage their financial affairs. His objective is always to help clients achieve their goals with clarity, confidence and appropriate structure.

Will specialises in assisting health and personal injury clients, investment structuring, superannuation (including SMSFs), retirement planning, taxation strategies and aged-care advice.

Will has completed the Certified Financial Planner (CFP®) Certification Program and holds a Graduate Diploma in Financial Planning and a Bachelor of Commerce.

Scott Hayward
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Scott Hayward

Senior Financial Adviser, QLD
Bio

With over a decade of experience in the financial services industry, Scott brings a thoughtful and strategic approach to wealth management, supporting individuals, families, not-for-profit organisations, and Aboriginal communities across Queensland.

Known for his collaborative style, Scott works closely with legal and accounting professionals to assist clients facing complex life transitions such as illness, injury, or ageing that impact their ability to manage financial affairs. His advice is grounded in empathy, technical expertise, and a deep understanding of intergenerational wealth dynamics.

Scott holds a Bachelor of Business and Commerce (Finance) and a Master of Financial Planning. His areas of specialisation include:

  • Investment strategy and portfolio management
  • Superannuation and retirement planning
  • Tax-effective structuring and cash-flow analysis
  • Compensation settlement advice
  • Debt management and financial recovery
  • Estate planning and multi-generational wealth transfer

Scott is committed to helping clients make confident, informed decisions that align with their values and long-term goals.

Tjay Ratnawardana
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Tjay Ratnawardana

Senior Financial Adviser, WA
Bio

Tjay is a Senior Financial Adviser at Perpetual Private’s Western Australia Office, brining over a decade of experience in the financial advice industry. He specialises in delivering investment strategies and holistic financial solutions tailored to his client’s needs.

Throughout his career, Tjay has worked with a diverse range of clients in banking and private practice. He finds deep fulfillment in supporting First Nations Communities, personal injury clients and Not-For-Profit organizations, helping them navigate financial complexities with confidence.

Passionate about wealth management, Tjay posses a strong understanding of financial markets and their impact on client portfolios. His expertise spans multiple areas; including investment advisory, portfolio construction, compensation settlements, tax structuring, superannuation, retirement planning and aged care advice.

Tjay holds a Bachelor of Applied Finance and a Bachelor of Economics, complemented by a Master of Financial Planning. As a Financial Planner AFP® member of the FAAA and a certified  FAAA Aged Care Specialist™, he provides trusted financial guidance that empowers his clients to secure their financial futures. 

Rachelle Arranz
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Rachelle Arranz

Senior Financial Adviser
Bio

Rachelle is a Senior Financial Adviser in Perpetual’s Canberra office and has over 25 years’ experience in the financial services industry, with over 15 years of this at Perpetual.

She provides holistic, tailored advice in retirement planning, superannuation, investments, asset allocation, portfolio construction, estate planning and charitable planning and philanthropy to assist clients in achieving their financial goals and objectives. As an Accredited Aged Care ProfessionalTM, Rachelle assists new and existing clients navigate the complex aged care system with empathy, understanding and clarity.  

Rachelle is passionate about building trust and long term relationships.  She is focussed on providing exceptional service for her clients and their families and particularly enjoys educating her clients and empowering them with the knowledge and resources to make better financial decisions that align with their values and achieve their goals. 

Having access to Perpetual’s broad range of services and experts allows Rachelle to connect clients to other parts of the Perpetual business including Philanthropic Services, Estates and Trusts, risk advice, tax, accounting and business services and the Not for Profit team.

Rachelle holds a Bachelor of Science, Diploma in Financial Markets, Master of Financial Planning and is a Certified Financial Planner (CFP®).

Andrew Parker
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Andrew Parker

Partner, Private Clients SA
Bio

Andrew is the Partner of SA’s Not For Profit division.

With over 32 years experience, Andrew specialises in advice to large complex organisations, family offices, not-for-profit clients and philanthropic trusts. He has a deep understanding of the unique needs and strategic objectives of not-for-profit organisations and helps his clients implement best practice investment policies. Andrew also connects clients to other parts of the Perpetual business, including Philanthropic services.

Prior to joining Perpetual, Andrew held senior adviser roles within commercial and private banking based in Adelaide for the last 9 years. Andrew has also held senior manager roles in institutional banking at JPMorgan Chase, Deutsche Bank and Royal Bank of Scotland in Tokyo, Singapore, London, New York and Sydney over a period of 20 years.

Andrew has a Bachelor of Business (Finance), Advanced Diploma of Financial Planning, is an accredited Self- Managed Super Fund adviser (SMSFA) and speaks several languages.

Tony Mastromanno
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Tony Mastromanno

Partner, VIC
Bio

Tony is the Associate Partner of VIC’s High Net Worth division.

Tony provides sophisticated financial advice to Perpetual’s private clients. He has extensive experience in investment management, retirement planning, superannuation, taxation, estate planning and recommending appropriate strategic structures.

Tony enjoys working closely with clients to develop highly effective investment strategies and structures which help to ensure that their financial goals are achieved.

Tony has a Diploma in Financial Planning – Financial Planning Association of Australia, 2003. He joined the financial services industry in 1993 and has been with Perpetual since 2002. His previous roles and experience in financial services include Financial Adviser and Client Relationship Manager with AMP and the Commonwealth Bank.

Cameron Baker
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Cameron Baker

Trustee Services State Manager – Health and Personal Injury, NSW
Bio

Cameron is the Manager Of Perpetual's NSW Health and Personal Injury business. In this role, Cameron is responsible for the management of the NSW Health and Personal Injury team and is the escalation point for any complex client enquiries. 

Cameron was previously the Senior Manager of Perpetual's Legal team and brings years of experience in advising Trustees and Financial Managers on their roles and duties in all aspects of administration. 

A 'client first' attitude and pragmatic approach to decision making ensures Cameron delivers optimum outcomes for clients and families accessing the Health and Personal Injury service. 

Qualifications and professional affiliations: 

  • Masters of Applied Law 
  • Bachelor of Law 
  • Bachelor of Communications (Journalism) 
  • Member Of the Australian Institute Of Company Directors 
  • Full Member of the Society of Trust and Estates Practitioners (STEP)
Catherine Katoa
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Catherine Katoa

Client Relationship Manager
Bio

Catherine is a Client Relationship Manager within Perpetual’s Health & Personal Injury business. She is compassionate, empathetic and dedicated to building long-lasting relationships with her clients.

In this role, Catherine is the primary point of contact for Health and Personal Injury clients and works closely with them to ensure the prudent management of their funds. She also serves as the main contact for new business across the Sydney and Canberra regions, fostering strong connections with referral partners and supporting the growth of the business.

Catherine’s role involves making informed financial decisions on behalf of her clients. She liaises daily with clients, families and external stakeholders, including financial advisers, health and care professionals, legal representatives and government bodies.

Catherine also has experience in Estates, Trusts and estate planning, further strengthening her ability to support clients with complex financial and personal circumstances.

Prior to joining Perpetual, Catherine spent four years working in the legal industry in New Zealand, specifically supporting clients who were unable to manage their own finances. She has worked with many clients who have suffered serious injuries, been victims of accidents or medical negligence, or experienced acquired brain injuries.

Your best interests at heart

Ensuring clients have funds that last a lifetime is our highest priority. We take a long-term approach to investing because we believe quality investments yield benefits in the long run. Our advisers and investment specialists have a high duty of care in developing portfolios and ensuring Perpetual’s stringent quality investment filters are met.

All too often, recipients of catastrophic compensation settlements partner with a financial adviser that adopts a passive investment strategy because of the allure of lower fees. Unfortunately, this choice can be at the detriment of long term investment returns and downside risk protection, which is a particularly important consideration for these clients, who often do not have a substantial income source outside  their trust.

Perpetual provides active portfolio management for its clients, giving them the benefit of our investment research team’s manager selection expertise. We recommend active investment managers as we have high confidence in their ability to outperform a best in class passive manager. Active managers often charge a higher fee than passive managers where funds simply track the market weighted index.

Simply put, personal injury clients are more vulnerable. Vulnerable to further health issues, to financial stresses, to fraud and deception. That means the duty of care for their service providers and advisers is even higher.

Perpetual is an ASX-listed company which has been serving Australians since 1886 when it was established as a trustee company. That trustee heritage – and the culture it created around putting clients first – is a crucial part of the promise we make to personal injury clients.

That trustee culture is backed by a rigorous approach to risk management (see the diagram below, which looks at risk management across every level at Perpetual).  Our tightly managed, formal governance structure ensures we constantly manage the risks associated with performing trustee and financial advice obligations for clients.

Our risk-management culture extends into our advice and investment management services as well. We will never place short-term results ahead of an investment and advice approach tailored to meet the unique needs of each personal injury client.

Perpetual Risk Managment

Perpetual is committed to providing one-on-one support to clients and their families. From the start, Perpetual can establish the right structures to protect the client – and during the long-term care necessary for clients, we will co-ordinate the services of many different providers from carers, to medical professionals and lawyers.

We also have the financial expertise to create personalised, long-term financial plans and investment strategies for every client’s unique needs. Our financial advice is supported by a team of experts who can research and implement investment portfolios to protect and grow the client’s capital while funding their lifestyle needs.

Today, Perpetual serves over 750 personal injury clients around Australia. The Carlos and Knox stories above show how important one-to-one relationships are when working with personal injury clients.

Take your first step - contact us on 1800 631 381

Or please submit the form below and an investment specialist will contact you.

Perpetual Private advice and services are provided by Perpetual Trustee Company Limited (PTCo) ABN 42 000 001 007, AFSL 236643. This information was prepared by PTCo. It contains general information only and is not intended to provide you with financial advice or take into account your objectives, financial situation or needs. You should consider, with a financial adviser, whether the information is suitable for your circumstances. To the extent permitted by law, no liability is accepted for any loss or damage as a result of any reliance on this information. The information is believed to be accurate at the time of compilation and is provided in good faith. This article may contain information contributed by third parties. PTCo do not warrant the accuracy or completeness of any information contributed by a third party. Any views expressed in this article are opinions of the author at the time of writing and do not constitute a recommendation to act. No company in the Perpetual Group (Perpetual Limited ABN 86 000 431 827 and its subsidiaries) guarantees the performance of any fund or the return of an investor’s capital. Past performance is not indicative of future performance.

Note: The schedule of fees and charges for Health and Personal Injury clients are outlined in our Financial Service Guide.